Shipping policy

At Veluno, we’re committed to delivering your earplugs as quickly and safely as possible.
Please review our shipping terms below:

Order Processing Time

All orders are processed within 24–48 business hours after payment is confirmed.
During high-demand periods, processing times may take slightly longer, but we’ll always notify you of any delays.

Shipping Time

We are located in Australia but we ship our products worldwide.
Delivery times vary depending on your location:

• Australia: 3-5 business days
• New Zealand: 4-7 business days
• USA & Canada: 5–8 business days
• Europe: 4–7 business days
• Asia 4–7 business days

Please note that delivery times are estimates and may vary due to customs, postal delays, or other factors beyond our control.

Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number. 

Incorrect Address or Failed Delivery

Please ensure your shipping address is entered correctly. We are not responsible for lost or undelivered packages due to incorrect address information provided by the customer.

Customs & Import Taxes

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.