Good questions. Clear answers.

Veluno earplugs are designed to reduce the intensity of loud environments while helping you stay connected to the music and the moment. Their reusable design, interchangeable silicone tips and compact carrying case make them practical for concerts, festivals and everyday use.

Veluno earplugs are designed to provide up to 18 dB of noise reduction. The reduction you actually experience can vary depending on fit and use.

Veluno earplugs are designed to lower sound intensity while keeping a more balanced listening experience than conventional foam earplugs. Your experience will depend on the environment, the volume and your fit.

All four finishes share the same core Veluno earplug design and function. The difference is their appearance:

• Eclipse — All Black
• Pulse — Black & Silver
• Aura — All White
• Nova — White & Silver

Yes. They’re designed with music experiences in mind, including concerts, clubs and festivals. Always use hearing protection that suits the noise level and how long you’ll be exposed to it.

Veluno earplugs come with six interchangeable silicone tips to help you find a comfortable, secure fit. Start with a size that feels comfortable and adjust until the earplug sits securely without discomfort.

Yes! Veluno earplugs feature soft silicone tips and can also be worn while sleeping. Their comfortable design makes them suitable for rest as well as music experiences.

Choose a tip size that fits gently and securely without pressure. Comfort can vary depending on your ears and sleeping position, so remove them if you experience any discomfort.

Choose a suitable silicone tip, gently insert the earplug and adjust it until it feels secure. For step-by-step instructions, visit our Veluno Guide.

Veluno earplugs are designed with comfort in mind, but comfort varies between individuals. Use the tip size that fits best and remove them if you experience discomfort.

Yes. The silicone tips are interchangeable, so you can adjust the fit using the included sizes.

We offer free standard shipping within Australia. For international orders, available shipping options and any applicable charges are shown at checkout.

Yes. Veluno ships to a range of international destinations. Available destinations, rates and delivery options are calculated at checkout.

Delivery times depend on your location and the shipping service you choose. Estimated delivery times are listed in our Shipping Policy, and your shipping options are shown at checkout.

If tracking is available for your shipment, you’ll receive tracking information by email once your order has been dispatched.

You can request a change-of-mind return within 100 days of delivery. The offer applies worldwide and includes sale-priced earplugs. Your rights under the Australian Consumer Law and other applicable consumer laws are not affected.

Yes. You’re welcome to open the packaging and try your Veluno earplugs. If they’re not right for you, you can still request a return within 100 days of delivery, subject to our Returns Policy.

Customers are responsible for return shipping costs for change-of-mind returns. If your product is faulty or incorrect, your consumer rights may entitle you to a remedy and to reimbursement of reasonable return costs.

Email admin@veluno.com.au with your order number to request a return. We’ll reply with the next steps and return instructions.

Once your return has been received and approved, we’ll process the refund to your original payment method within 10 business days. Your payment provider may take additional time.

Remove the silicone tips and clean them gently using mild soap and water. Allow them to dry completely before reattaching. Wipe the earplug body with a soft, slightly damp cloth, avoiding moisture entering the acoustic filter.

Yes. Veluno earplugs are reusable. Regular cleaning and proper storage will help keep them in good condition.

Each set includes one pair of Veluno earplugs, six sizes of interchangeable silicone tips and a compact keychain carrying case. Fitting and use instructions are available by scanning the QR code on your packaging.

You can contact our support team at admin@veluno.com.au or through our Contact page. We’re happy to help with products, orders, fit and returns.